Privatised Sector

One thing I like about these privatised banks is, they really believe in keeping their customers happy unlike the public sector financial institutions. Had been to one of the private banks today to get a DD done for a friend of mine. She had withdrawn the amount from the ATM of the same bank and wanted a DD made out of it. The withdrawal wasn't required at all as even without the remittance, the DD could still be made. Unfortunately she did not carry the necessary documents along (check book, identity proof etc..). These documents are required if one deposits cash for DD. Somehow, we met the Manager of that branch and explained the whole situation and how urgently we needed the DD. We were lucky enough to finally get the work done. Was really happy with their customer service. Nevertheless, the usual practice followed by the private sector Organisations is, they are customer-friendly only till the individual is not a customer. The moment they manage to make the individual a customer, the level of service automatically comes down. I may be wrong here, but this is what I experienced.